To start your return, visit our Returns Portal.

To be eligible for a return, please ensure that:

• Your item was purchased in the last 30 days
• Your item is unused, in the same condition that you received it, and in its original packaging
• You have receipt or proof of purchase

The following items cannot be returned:

• Gift cards
• Sale items (items marked as "Final Sale" or discounted products)
• Custom or personalized items

Pack Your Item: Securely pack your item in its original packaging and include all tags, accessories, and documentation.

Ship Your Item: Ship the item to the return address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance.

Once we receive your returned item, we will inspect it and notify you.

If your refund is approved, we will initiate a refund to
your original method of payment. You will receive the credit within 10 working days, depending on your card issuer’s policies.

In the unlikely event items are defective or damaged, please contact us for replacement at info@deiastudios.co.uk

Our customers are never responsible for paying shipping costs for returning an item.

Deià Studios will always cover return and any re-shipping costs.